Email Notification of Ticket Changes

Table of Contents

Trac supports basic notification for ticket changes using email.

Email notification is useful to keep users up-to-date on tickets/issues of interest, and also provides a convenient way to post ticket changes to a dedicated mailing list. Note: As an example, this is how the  Trac-tickets mailing list works.

Disabled by default, notification can be activated and configured in trac.ini.

Receiving Notification

When reporting a new ticket or adding a comment, enter a valid email address in the reporter, editor or cc field. Trac will automatically send you an email when changes are made to the ticket.

This is useful to keep up-to-date on an issue or enhancement request that interests you.

Configuring SMTP Notification

Configuration Options

These are the available options for the [notification] section in trac.ini.

  • smtp_enabled: Enable email notification.
  • smtp_server: SMTP server used for notification messages.
  • smtp_user: (requires 0.9) user name for authentication SMTP account.
  • smtp_password: (requires 0.9) password for authentication SMTP account.
  • smtp_from: Email address to use for Sender-headers in notification emails.
  • smtp_replyto: Email address to use for Reply-To-headers in notification emails.
  • smtp_always_cc: List of email addresses to always send notifications to. Typically used to post ticket changes to a dedicated mailing list.
  • always_notify_reporter: Always send notifications to any address in the reporter field.
  • always_notify_owner: (requires 0.9) Always send notifications to the address in the owner field.

Either smtp_from or smtp_replyto (or both) must be set, otherwise Trac refuses to send notification mails.

Example Configuration

[notification]
smtp_enabled = true
smtp_server = mail.example.com
smtp_from = notifier@example.com
smtp_replyto = myproj@projects.example.com
smtp_always_cc = ticketmaster@example.com, theboss+myproj@example.com

Sample Email

#42: testing
---------------------------+------------------------------------------------
       Id:  42             |      Status:  assigned                
Component:  report system  |    Modified:  Fri Apr  9 00:04:31 2004
 Severity:  major          |   Milestone:  0.9                     
 Priority:  lowest         |     Version:  0.6                     
    Owner:  anonymous      |    Reporter:  jonas@example.com               
---------------------------+------------------------------------------------
Changes:
  * component:  changset view => search system
  * priority:  low => highest
  * owner:  jonas => anonymous
  * cc:  daniel@example.com =>
         daniel@example.com, jonas@example.com
  * status:  new => assigned

Comment:
I'm interested too!

--
Ticket URL: <http://example.com/trac/ticket/42>
My Project <http://myproj.example.com/>

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